Frequently Asked Questions

How do I choose the right texture?

 

Choosing the right texture depends on the look you’re going for.


If you prefer a more polished, laid finish, our textured straight options are perfect. If you want something fuller or closer to your natural pattern, opt for textures with more body.


If you’re unsure, feel free to reach out — we’re happy to guide you based on your preference and lifestyle.

 

 

 

Does the hair blend with relaxed or natural hair?

 

Our textured hair is designed to blend seamlessly, particularly with relaxed hair or naturally stretched textures.

 

For those with natural hair, blending can still be achieved depending on how you style your leave-out (for example, through heat styling or stretching techniques).


We’re continuously refining our textures to ensure the most natural blend possible.

 

 

 

How long does shipping take?

 

Total delivery typically takes:

 

  • South Africa: 5–8 business days

 

This includes preparation and final delivery.

 

 

 

Can I dye or style the hair?

 

Yes! All our hair is 100% human hair, which means it can be dyed, straightened, curled, and styled to your preference.


For best results, we recommend professional colouring and proper heat protection.

 

 

 

How long does the hair last?

 


With proper care, our hair is designed to last a long time.


Longevity depends on how well the hair is maintained, including washing, storage, and styling habits. Treat it with care, and it will continue to look beautiful wear after wear.

 

Is the hair 100% human hair?

 


Yes, all our hair is made from 100% human hair, carefully selected for quality and longevity.

 

 

 

Can I reuse the hair?

 

Absolutely. With proper care and maintenance, the hair can be reused multiple times.

 

 

 

Do you offer refunds or returns?

 

Due to the nature of our products and hygiene standards, we do not accept returns on used hair.

Please refer to our Returns Policy for full details.

 

 

 

Will the hair shed or tangle?

 

Minimal shedding is normal with any hair extensions. With proper care and maintenance, tangling and shedding can be kept to a minimum.

 

 

 

Can I straighten or curl the hair?

 

Yes, our hair can be heat styled. Always use a heat protectant to maintain quality.

 

 

 

How do I care for the hair?

 

We recommend gentle washing, conditioning, and storing the hair properly when not in use.

A full care guide is available on our website.

 

 

 

Can I get help choosing before I order?

 

Of course. If you need guidance, feel free to contact us at:

📧 team@marjkupps.com